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Amazon's cloud computing service meltdown has left internet users at the mercy of a handful of providers, experts warn. The outage, which affected more than 2,000 companies worldwide, including several high-profile apps such as Snapchat, Roblox, and Signal, highlights the perils of relying on just a few tech giants to underpin our digital infrastructure.
The glitch, which originated in Amazon's east coast US datacentre, caused widespread problems across multiple continents. The affected services included not only Amazon-owned operations but also third-party sites like Lloyds bank, Halifax, and Bank of Scotland in the UK, as well as the HM Revenue and Customs website. In total, reports of problems flooded social media platforms, with tens of thousands of complaints pouring in for individual apps.
The issue was eventually resolved after several hours, with Amazon announcing that all its cloud services had returned to normal operations by Monday evening. However, experts say the incident underscores the risks associated with the global internet's reliance on just a few big players.
"We urgently need diversification in cloud computing," said Dr Corinne Cath-Speth, head of digital at human rights organisation Article 19. "The infrastructure underpinning democratic discourse, independent journalism and secure communications cannot be dependent on a handful of companies."
Cori Crider, executive director of the Future of Technology Institute, echoed this sentiment, warning that the UK's reliance on Amazon Web Services was "reckless". "With Amazon Web Services down, we've seen the lights go out across the modern economy – from banking to communications," she said.
The incident also raised questions about the need for greater regulatory oversight of critical infrastructure providers like Amazon. The House of Commons' treasury committee has written to the economic secretary to the Treasury, Lucy Rigby, urging her to designate Amazon a "critical third party" to the UK's financial services sector – which would expose the tech firm to financial regulatory oversight.
As one expert put it, "The counter-argument is that it's these large hyper-scaling companies that have the financial resources to provide a secure, global and resilient service. But most people outside those companies would argue that is a risky position for the world to be in."
The glitch, which originated in Amazon's east coast US datacentre, caused widespread problems across multiple continents. The affected services included not only Amazon-owned operations but also third-party sites like Lloyds bank, Halifax, and Bank of Scotland in the UK, as well as the HM Revenue and Customs website. In total, reports of problems flooded social media platforms, with tens of thousands of complaints pouring in for individual apps.
The issue was eventually resolved after several hours, with Amazon announcing that all its cloud services had returned to normal operations by Monday evening. However, experts say the incident underscores the risks associated with the global internet's reliance on just a few big players.
"We urgently need diversification in cloud computing," said Dr Corinne Cath-Speth, head of digital at human rights organisation Article 19. "The infrastructure underpinning democratic discourse, independent journalism and secure communications cannot be dependent on a handful of companies."
Cori Crider, executive director of the Future of Technology Institute, echoed this sentiment, warning that the UK's reliance on Amazon Web Services was "reckless". "With Amazon Web Services down, we've seen the lights go out across the modern economy – from banking to communications," she said.
The incident also raised questions about the need for greater regulatory oversight of critical infrastructure providers like Amazon. The House of Commons' treasury committee has written to the economic secretary to the Treasury, Lucy Rigby, urging her to designate Amazon a "critical third party" to the UK's financial services sector – which would expose the tech firm to financial regulatory oversight.
As one expert put it, "The counter-argument is that it's these large hyper-scaling companies that have the financial resources to provide a secure, global and resilient service. But most people outside those companies would argue that is a risky position for the world to be in."