Airline apologises for asking dead flight attendant for paperwork

A Taiwanese airline has faced widespread outrage and criticism for sending a text message to the body of a deceased flight attendant, asking her for paperwork. The 34-year-old Eva Air employee, Sun, died earlier this month after reportedly feeling unwell during a flight.

In a bizarre and insensitive move, the airline sent Ms. Sun's phone a text message just days after her death, requesting proof that she had applied for leave in late September - the period she was in hospital. The message asked her to send a picture of her leave documents, which her family responded to with a copy of her death certificate.

The move has sparked outrage among colleagues and friends of Ms. Sun, who claim she was overworked and pushed to continue flying despite feeling unwell. An investigation into her death is now underway, with Eva Air promising to conduct a thorough review of the case.

Eva Air's president, Sun Chia-Ming, expressed his condolences to Ms. Sun's family and said that the airline would carry out the investigation "with the most responsible attitude". This incident has highlighted concerns about workplace safety and the need for better support systems for flight attendants.

The airline has apologized for the mistake, citing it as an error made by an internal employee. However, the damage has already been done, with many questioning the airline's priorities and treatment of its employees in the aftermath of Ms. Sun's death.

omg what a huge fail for eva air they should be sending condolences not paperwork lol can u believe they sent that text to sun's phone like 3 days after she died? it's just so insensitive and cold hearted... i mean i know they're trying to cover their bases but come on, have some respect for the dead girl her family already went thru so much and now eva air is gonna make them feel worse? this is just another example of how poorly treated flight attendants are in taiwan i'm so glad the airline is doing an investigation tho at least they're acknowledging that something's wrong hopefully they'll take some real action to prevent anything like this from happening again

I mean can you even believe this? Sending a text message to someone who's dead?! It's like they think she's just going to magically respond or something . And asking for paperwork while her family is trying to process her passing? That's just cruel, you know? The fact that she was working non-stop and feeling unwell on the job has got me thinking - what kind of system are we even living in where employees are expected to keep flying even when they're not well? We need some serious changes in how airlines prioritize their staff's health and wellbeing. It's not just about being responsible, it's about being human .

OMG you guys! Can't believe Eva Air would send a text to a DEAD person like, what were they thinking?! Sending a message to Sun's phone just days after her passing is literally too much . It's clear that the airline was more concerned with getting paperwork done than respecting their colleague's memory . I'm so sorry to hear about Sun and her family - they didn't deserve this . This incident highlights how overworked and undervalued flight attendants can be . We need better support systems in place to prevent tragedies like this from happening again #JusticeForSun #EvaAirMustDoBetter #RespectTheDeceased

omg this is so messed up they should be asking for paperwork from her DEATH CERTIFICATE not a leave document? it's like they're treating her like she's still alive and overworked? no wonder she was feeling unwell to begin with flight attendants deserve way better than that we need to make sure the airline is held accountable for their actions

I cant believe they sent a text message to the dead girl like that . That's just so insensitive! I mean, you're trying to get paperwork out of her, even though she's no longer with us . It's like, what's next? Asking her friends or family for help? .

I'm so sorry to hear about Ms. Sun and my heart goes out to her loved ones . This incident is just a tragedy waiting to happen if they don't look into how she was treated before she passed away . Flight attendants need better support systems, period . And Eva Air needs to take responsibility for their actions .

It's not just about the mistake itself, it's about the culture and values of the airline . If they're not going to prioritize their employees' well-being, who will? . I hope this incident leads to some serious changes .

Can you believe this?! Eva Air thought sending a text message to the body of their deceased colleague was a good idea? Like, what even is that? The poor girl died on a flight and they still had the nerve to ask her for paperwork days later. It's just so insensitive and uncaring. And to make matters worse, it looks like she was overworked and pushed too hard before she ended up in hospital. This incident is a major red flag for workplace safety and employee support. Airlines need to take responsibility for their staff's well-being and treat them with more respect and compassion after something like this happens.

OMG, can't believe Eva Air would be so insensitive . Like, doesn't they know she's actually DEAD?! sending a text message asking for paperwork just days after she dies is literally the most messed up thing I've heard. And to make matters worse, they're acting all surprised and apologetic like "oh no, we didn't mean to upset her family" . Newsflash: WE KNOW YOU DIDN'T MEAN TO, BUT THE POINT IS THAT IT'S JUST SO UNSEEN.

And can we talk about the fact that they were asking for paperwork in the first place? Was she supposed to respond with a selfie or something?! I mean, I get it, they need to investigate, but does it have to be so cringeworthy?

This whole thing is just a big reminder of how little some people care about their employees' well-being. Like, where was her leave in late September? Was she too busy dying to fill out paperwork? The fact that they're investigating now is just a drop in the bucket, but at least they're acknowledging that something went wrong. But let's be real, it's too little, too late

I'm still trying to wrap my head around this one... can't believe a company would send a text message to a DEAD person's phone asking for paperwork . Like, are they serious?! It's a total insensitive move and just another sign that the airline doesn't care about its employees' well-being or mental health.

I've seen some people say it was just an honest mistake, but honestly, I don't think so . If Eva Air is going to investigate the circumstances surrounding Sun's death, they need to take a good hard look at their own culture and priorities. All this drama just highlights the fact that flight attendants are often overworked and undervalued .

Anyway, my condolences to Sun's family - this must have been super tough for them already . And Eva Air, if you're really serious about making things right, start by giving your employees some actual support and respect .

I mean, can u believe this?! An airline sends a text msg to the body of their own DEAD flight attendant asking for paperwork?! Like what kind of sick joke is that? The fact that they didn't even wait till her family was grieving properly is just wow. And now everyone's all upset, and rightfully so - it's like, basic human decency, you know? My heart goes out to Sun's family, and I hope the airline gets their act together ASAP. They need to take a good hard look at their workplace safety protocols and employee support systems... this incident is just a major red flag