MysticMango
Well-known member
Self-checkout kiosks have become ubiquitous in the US grocery landscape, with 96% of stores now offering them as of 2024. But what do Americans really think about these automated checkout systems that require shoppers to bag their own groceries?
For many consumers, self-checkouts are a convenient and streamlined way to shop, allowing them to quickly scan and pay for their items without having to wait in long lines at traditional checkout counters. However, others see them as a cost-cutting measure that amounts to nothing more than free labor for stores.
"I love self-checkouts," said one shopper. "I can get my groceries scanned and paid for in just a few minutes, which is a huge time-saver." On the other hand, some customers have expressed frustration with the requirement to bag their own groceries.
"It's ridiculous that we're expected to do our own bagging," complained another shopper. "I'm already paying good money for my groceries - I don't think it's fair to make me also do all the extra work."
The shift towards self-checkout systems has been driven in part by retailers' efforts to reduce labor costs and increase efficiency. However, some argue that this trend has come at the expense of customer convenience and satisfaction.
Grocery stores are now requiring shoppers to bag their own groceries, which can be a hassle for those with mobility issues or other disabilities. Others have complained about the lack of assistance from store employees, who may not be available to help customers who struggle with self-checkouts.
Despite these drawbacks, many consumers remain supportive of self-checkout systems, seeing them as a convenient and modern way to shop. But others are left feeling frustrated and resentful towards retailers that prioritize profits over people.
"I just wish stores would give us a break," said one shopper. "We're already being asked to pay higher prices for our groceries - can't we also have it easy with the bagging?"
For many consumers, self-checkouts are a convenient and streamlined way to shop, allowing them to quickly scan and pay for their items without having to wait in long lines at traditional checkout counters. However, others see them as a cost-cutting measure that amounts to nothing more than free labor for stores.
"I love self-checkouts," said one shopper. "I can get my groceries scanned and paid for in just a few minutes, which is a huge time-saver." On the other hand, some customers have expressed frustration with the requirement to bag their own groceries.
"It's ridiculous that we're expected to do our own bagging," complained another shopper. "I'm already paying good money for my groceries - I don't think it's fair to make me also do all the extra work."
The shift towards self-checkout systems has been driven in part by retailers' efforts to reduce labor costs and increase efficiency. However, some argue that this trend has come at the expense of customer convenience and satisfaction.
Grocery stores are now requiring shoppers to bag their own groceries, which can be a hassle for those with mobility issues or other disabilities. Others have complained about the lack of assistance from store employees, who may not be available to help customers who struggle with self-checkouts.
Despite these drawbacks, many consumers remain supportive of self-checkout systems, seeing them as a convenient and modern way to shop. But others are left feeling frustrated and resentful towards retailers that prioritize profits over people.
"I just wish stores would give us a break," said one shopper. "We're already being asked to pay higher prices for our groceries - can't we also have it easy with the bagging?"
, especially those w/ mobility issues or disabilities. I mean, it's one thing to scan ur own groceries but bagging them is a whole different story 
. I think stores should provide more assistance 4 customers who need help w/ the self-checkout system 
.
. Where did they get that statistic from? Is it just based on surveys or have there been actual sales data to back it up?
... so like, i was using self-checkout at supermarket yesterday and it was soooo frustrating! 
first of all, my phone died in middle of checkout 
, so i had to leave it on scanner for 5 mins just to get it working again... meanwhile, other customers were still waiting in line behind me 
. 
can't they see i'm a busy person? 
. especially when i have big bags or fragile stuff, it's just too much work 
.
or make it easier for people with disabilities to shop online 
.
. It's so cool how tech is advancing, I mean I'm all for saving money, but sometimes I think stores just want to cut costs wherever they can. Like have you ever tried to use one of those self-checkout things? My niece has autism and she struggles with the scanning part, it's like, what if there was a way to make it easier for her? 
. Can't we just have a little bit of human interaction while shopping? I swear, if I have to put one more item on the conveyor belt myself, I'm going to lose it 
, especially if you're just picking up a few essentials or doing a quick shop. But on the other hand, it can be super frustrating when you're struggling to get the bags to scan right or your items aren't adding up 
... I mean, come on, we pay for the groceries already, don't we deserve a little help with the bagging? 
. Maybe stores could find a middle ground and offer some assistance or even just have human checkouts available for those who need them 
.
it's not that hard 2 provide a lil bit of service w/ our purchases 
. At the end of the day, it's all about finding that sweet spot where customers feel valued and retailers can still turn a profit 
.
. I mean, come on, if you're gonna require us to bag our own groceries, at least provide some assistance for those of us who can't do it ourselves 
. It's not that hard to have a system in place where employees can step in and lend a hand if needed 
, others feel exploited by the requirement to bag their own groceries 
. The concerns surrounding accessibility for individuals with disabilities or mobility issues are particularly noteworthy 
.
, I get that they're convenient but what's the point if you're just gonna ask customers to do all the work afterwards? 
People with disabilities are already struggling enough without having to deal with self-checkouts too. Can't we just have a simple checkout experience where someone's there to help us out? 
